TERMS AND CONDITIONS

The use of this site is governed by the terms and conditions set forth below.

Please read all of these terms and conditions carefully as the use of this site and ordering of products through this site indicate your acceptance of all of these terms. If you do not agree with these terms please discontinue your use of our site. SimonCells.com reserves the right to modify, alter, or update all or any part of these site terms at any time. Please review these terms prior to each use of this site to verify that the terms and conditions have not changed since your last visit to www.simoncells.com.

SUMMARY

Returns:           Exchanges and returns for store credit can be made within 7 days.   Merchandise with manufacturer defects will be fixed or replaced and non defective items are subject to a 20% restocking fee.  Shipping is never refunded.  All returns require an RMA number available by emailing rma@simoncells.com.

                        NOTE: A phone's box that has a broken manufacturer seal is not considered to be a defect. Since most of our phones come from out the US, boxes are often opened by customs inspectors. Returning a phone because the seal is broken will incur a 20% restocking fee.

Shipping:          SimonCells.com ships within the United States only. For your protection, all UPS shipments require a customer signature upon delivery.  Expedited shipping is available by UPS only.  Most non Bluetooth accessories may be shipped by the USPS.  Only USPS orders can be sent to APO and PO Box addresses. All orders are considered submitted only after they are approved by our verification department. Verification is performed immediately during business hours (please check our holiday scheduled). Once your order has been approved, it will ship via the shipping method you specified during the checkout process.

Payment:          SimonCells.com accepts credit cards issued in the United States with U.S. billing and shipping addresses.  Payment can also be made by bank wire transfer.  All orders are subject to address verification and are not considered as submitted until the verification process is concluded.

Merchandise:    Customers are responsible for determining item compatibility with their phone service provider and device manufacture prior to purchase. Some phones come with international chargers and/or non English manuals. SimonCells.com will always include a U.S. prong adaptor with your order and English manuals can be downloaded by request.  Many items come with a one year manufactures warranty, but some do not.  Please contact the manufacture for warranty information or email sales@simoncells.com about your specific item.

Item Representation:

                        Images are for illustrational purposes. Colors, styles and features may vary based on manufacturers/distributors availability. Customer requests for specific colors, styles and/or features must be confirmed in writing. Claims of phone confirmation by salesman for colors, styles and/or features may not be honored.

ACCURACY AND TYPOGRAPHICAL ERRORS

SimonCells.com aspires to always publish accurate prices and specifications for the products we offer. However, on occasion, we do make mistakes. In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or misinformation received from our suppliers, SimonCells.com retains the right to refuse or cancel any such orders whether or not the order has been processed. If your credit card has been charged for the purchase and your order is canceled, SimonCells.com will immediately issue a credit to your credit card account in the amount of the charge. Pictures are used for illustration purposed only.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. To prevent the fulfillment of fraudulent orders, all orders are screened and verified before they are accepted by our warehouse and approved for shipping. This process begins immediately during business hours and orders are not considered as submitted until verification can be obtained. The amount of time needed for verification will vary based on the availability of the customer. SimonCells.com reserves the right, at any time after receipt of your order, to accept or decline your order, without prior notice to you, and to supply less than the quantity you ordered. SimonCells.com reserves the right to cancel any order at any time.

                       PRIVACY POLICY

PRIVACY GUARANTEE

SimonCells.com is acutely aware of and sensitive to the privacy concerns of our customers and other visitors to our site.  We employ the latest encryptions services and office policies to protect out customers privacy both online and offline.

CERTIFICATES

SimonCells.com uses VeriSign, the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications to secure the strongest level of protection for our customers.  This certifies that information exchanged with any address beginning with https.www.simoncells.com is encrypted using SSL before transmission.  Please click the following link to see the VeriSign Secured Seal and certificate status. 

CONFIDENTIALITY

SimonCells.com will collect data submitted by our customers including, but not limited to, name, address, telephone numbers, credit card information, and email addresses.  This information will be used solely for the purpose of verifying, processing, and shipping each order.  Simoncells.com will never disclose this information to anyone except where applicable by law. 

SimonCells.com may contact our customer with specific information regarding their order, a customers’ credit card company may contact our mutual customers regarding a SimonCells.com charge or an attempt to verify card holder information, and the shipping carrier may contact a customer in reference to delivering an order.

E-MAIL SUBSCRIPTIONS

SimonCells.com customers may chose to receive promotional emails directly from SimonCells.com including information on new products, promotions, and discount codes.  When registering or placing a new order customers may check a box indicating they wish to receive these e-mails or they may decide not to check the box and promotional emails will not be sent.  Customers may always write or call to be removed from this list at any time. 

SimonCells.com will email all customers with specific updates regarding their order, tracking information, availability of items, and SimonCells.com may respond to customer questions by email or telephone.

COOKIES

SimonCells.com utilizes cookies to trace some user activity on our site.  Cookies are used to track a users shopping cart while traveling the site. SimonCells.com does log the IP address of all incoming orders, but we will not use cookies or any other means to obtain our customers personal information other than what they choose to submit on our site.  All information is collected lawfully and in accordance with the Data Protection Act of 1998.

SECURITY

SimonCell.com uses the latest encryption technology in all areas of our website to insure highest level of protection for our customers.  All pages on www.SimonCells.com are certified by VeriSign Secured.  Credit card information is encrypted and saved for the shortest amount of time needed to process an order.

CHANGES TO THIS PRIVACY STATEMENT

SimonCells.com reserves the right to change and update this policy as necessary.  All changes will be promptly posted here.

COMPATIBILITY

Customers are responsible for determining item compatibility with their phone service provider and device manufacture prior to purchase.  Please email service@simoncells.com with any questions.  SimonCells.com will charge a 20% restocking fee if you return a non defective item even if it the item is not compatible with your phone service provider and/or another device.

GSM services can use 850MHz, 900MHz, 1800MHz, 1900MHz, UMTS(2100MHz), and 3G frequencies.  Please check with your service provider to determine which frequency or frequencies are needed in your area. World GSM Frequencies

Verizon, Sprint, and Nextel customers:  The GSM phones sold on www.SimonCells.com are not compatible with your service.  Only phones listed with your carrier in the product description will work with your service.

If you do not know the type of phones needed to work with your service provider please call them and verify what phones and features are compatible with your service.

Please note that not all features such as “push to talk” PTT or “EDGE” are supported by all carriers for all phone models.

PAYMENT

SimonCells.com accepts all major credit cards, including Visa®, MasterCard®, American Express®, Discover®, and Diners Club®. Please be sure to provide the exact billing address and phone number as it appears on your credit card statement and include the phone number registered to your shipping address if applicable.  Incorrect information may cause a delay in processing your order.  Shipping and billing addresses are subject to verification.

Credit card information may be submitted on the website using our secure server www.simoncells.com or customers may call our customer service representatives with payment information. SimonCells.com will never request or process credit card information through email.

In some cases SimonCells.com may request that an order be paid for by bank wire transfer.  Customers may also elect to pay by bank wire transfer and can do so by emailing or calling our customer service representatives.

SALES TAX

SimonCells.com only collects local sales tax on orders shipped within New York State. For areas outside of New York State please check with your local tax authorities regarding any local sales tax liabilities.

SHIPPING

SimonCells.com only ships within the continental United States, Alaska, and Hawaii. Orders for in stock items placed and verified by 10:00am EST generally ship within 24-48 hours Monday-Thursday.  Some orders may take up to two business days to process.  Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays or Sundays. In the event of delays every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute another item, or cancel your order without penalty.

Most non-BlueTooth® accessories can be shipped by the USPS with delivery confirmation.  Packages can take up to ten business days for delivery.  All other items are shipped via UPS with a signature required at time of delivery. Simoncells.com may change shipping carriers without notice. Orders are subject to the terms and conditions of the USPS (www.usps.com), UPS (www.ups.com), or any other carrier.  Refunds are not issued for delivery delays due to weather or other occasions not controlled by the shipping carrier.  Special delivery services such as Saturday Delivery, Early AM, Next Day Air, etc are NOT available for all zip codes and SimonCells.com does not guarantee these delivery services.

If your package appears damaged or is taped with plastic or duck tape, please refuse the package.  SimonCells.com will start an investigation and attempt to receive credit from the shipping company responsible for the damage.  If you were unable to refuse the package, call or write SimonCells.com immediately, and save all parts of the package for the shipping carrier to inspect.  Customers must cooperate with SimonCells.com and the shipping carriers’ investigation in order to receive credit or a replacement for any items lost or damaged in transit.

If a package is refused, not signed for, or sent to the wrong address because of a customer error the customer may be charged for the refusal, to reship the item, or to redirect the package. If the item can not be redelivered or the customer can not be contacted SimonCells.com will refund the customer minus the shipping costs and a 15% restocking fee once the package has been retrieved.

ORDER CANCELLATION

An order that has shipped can NOT be canceled.  All orders submitted to SimonCells.com by phone or on the website are subject to a 10% cancellation fee.  Customers may cancel their order by email or by calling a customer service representative.  Canceling an order does not guarantee that the order will not be processed, but SimonCells.com will do everything we can to prevent this from happening.  Cancellation fees are never charged when a customer cancels an order for an item on backorder, when the product description is incorrect, or price changes occur.

If a package is refused, not signed for, or sent to the wrong address because of a customer error the customer may be charged for the refusal, to reship the item, or to redirect the package. If the item can not be redelivered or the customer can not be contacted SimonCells.com will refund the customer minus the shipping costs, applicable penalties, and a 15% restocking fee once the package has been retrieved.

RETURN POLICY.

RETURNS AND EXCHANGES / DEFECTIVE MERCHANDISE

Please email rma@simoncells.com to receive a return merchandise authorization (RMA) number and instructions.

Packages without a proper RMA number are subject to a 20% restocking fee and will result in a store credit issued to the customer for the evaluated value of the return.  All non "defective" returns are subject to a 20% restocking fee.

SimonCells.com will service or replace defective, returned merchandise with the exact model or a comparable model, at our discretion within 7 days. "Defective" is defined by the manufacture warranty. After 7 days customers must contact the manufacture directly. Please contact the product manufacture for the most accurate information regarding their warranty and support policies.

SimonCells.com accepts exchanges and returns for store credit when the following conditions are met:

• The package must have a valid RMA number on the address label.

• The RMA number must be requested within 7 days from when the item was received.

• SimonCells.com must receive the return within 7 days from when the RMA was issued.

• The equipment must be returned in brand new condition, with all components in its box, and there should be no cosmetic or internal damage to the unit and its components.  Merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories.  Product packaging must be unaltered. The equipment may not be registered with its manufacture.  Software CDs must be sealed. The unit must have less than thirty minutes of talk time.

• The customer’s invoice or order number must be included in the package along with an explanation for the return.

A 20% restocking fee will be charged for every return.

NOTE: A phone's box that has a broken manufacturer seal is not considered to be a defect. Since most of our phones come from out the US, boxes are often opened by customs inspectors. Returning a phone because the seal is broken will incur a 20% restocking fee.

At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service and any applicable fees for canceling product registration. These charges will be charged to the customer's credit card without need for further approval from the customer. We will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. We reserve the right to refuse any returns.

Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.

Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. 

SimonCells.com does not refund shipping charges. 

If a package is refused, not signed for, or sent to the wrong address because of a customer error the customer will be charged for the refusal, to reship the item, or to redirect the package. If the item can not be redelivered or the customer can not be contacted SimonCells.com will issue store credit to the customer minus the shipping costs and a 20% restocking fee once the package has been retrieved.

DEFECTIVE MERCHANDISE

Please email rma@simoncells.com to receive a return merchandise authorization (RMA) number and instructions.

Packages without a proper RMA number will be refused.  

SimonCells.com will repair or replace defective merchandise within 7 days.  “Defective” is defined by the manufacture warranty.

After 7 days customers must contact the manufacture directly. Please do not call SimonCells.com.  Contact the manufacture for the most accurate information regarding their warranty and support policies. » Manufacture numbers

SimonCells.com accepts returns and exchanges when the following conditions are met:

• The package must have a valid RMA number on the address label.
• The RMA number must be requested within 7 days from when the item was received.
• SimonCells.com must receive the return within 7 days from when the RMA was issued.
• The equipment must be returned in brand new condition, with all components in its box, and there should be no cosmetic or internal damage to the unit and its components.  Merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories.  Product packaging must be unaltered. The equipment may not be registered with its manufacture.  Software CDs must be sealed. The unit must have less than thirty minutes of talk time.
• The customer’s invoice or order number must be included in the package along with an explanation for the return.

SimonCells.com will service or replace defective, returned merchandise with the exact model or a comparable model, at our discretion within 7 days.  “Defective” is defined by the manufacture warranty.  After 7 days customers must contact the manufacture directly.  Please contact the product manufacture for the most accurate information regarding their warranty and support policies. » Manufacture numbers

If your package appears damaged or is taped with plastic or duck tape, please refuse the package.  SimonCells.com will start an investigation and receive credit from the shipping company responsible for the damage.  If you were unable to refuse the package, call or write SimonCells.com immediately and save all parts of the package for the shipping carrier to inspect.  Customers must cooperate with SimonCells.com and the shipping carriers’ investigation in order to receive credit or a replacement for any items lost or damaged in transit.

At our discretion, we may refuse returns or charge a fee for missing items or items that we determine are damaged or require service and any applicable fees for canceling product registration. These charges will be charged to the customer's credit card without need for further approval from the customer. We will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. We reserve the right to refuse any returns.

Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.

Please ship your parcel back to us freight prepaid. We recommend UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. SimonCells.com will never refund shipping charges. 

If a package is refused, not signed for, or sent to the wrong address because of a customer error the customer will be charged for the refusal, to reship the item, or to redirect the package. If the item can not be redelivered or the customer can not be contacted SimonCells.com will issue store credit to the customer minus the shipping costs and a 20% restocking fee once the package has been retrieved.

PRODUCT WARRANTY

SimonCells.com will service or replace defective merchandise with the exact model or a comparable model, at our discretion, within 7 days.  After 7 days customers must contact the manufacture directly.  Please contact the product manufacture for the most accurate information regarding their warranty and support policies.  » Manufacture numbers

NOTICE OF CHANGES

MODEL & PRICE CHANGES
Manufacturers are constantly updating their product lines and eliminating some models. Should you learn of a new model on the market which is not listed in our website please email sales@simoncells.com for information. In addition manufacturers are continuously changing our cost. When prices are lowered we will pass the savings on to you. If a price goes up we may be obliged to increase our price. All prices and descriptions are subject to change without any prior notice.

CHANGES TO TERMS AND CONDITIONS
SimonCells.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your use of the SimonCells.com web site following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.