RETURN POLICY

RETURNS AND EXCHANGES / DEFECTIVE MERCHANDISE

Please email rma@simoncells.com to receive a return merchandise authorization (RMA) number and instructions.

Packages without a proper RMA number are subject to a 20% restocking fee and will result in a store credit issued to the customer for the evaluated value of the return.  All non "defective" returns are subject to a 20% restocking fee.

SimonCells.com will service or replace defective, returned merchandise with the exact model or a comparable model, at our discretion within 7 days. "Defective" is defined by the manufacture warranty. After 7 days customers must contact the manufacture directly. Please contact the product manufacture for the most accurate information regarding their warranty and support policies.

SimonCells.com accepts exchanges and returns for store credit when the following conditions are met:

• The package must have a valid RMA number on the address label.

• The RMA number must be requested within 7 days from when the item was received.

• SimonCells.com must receive the return within 7 days from when the RMA was issued.

• The equipment must be returned in brand new condition, with all components in its box, and there should be no cosmetic or internal damage to the unit and its components.  Merchandise must be in original factory condition including all packaging materials inserts and manuals, warranty cards (not filled-out) and all accessories.  Product packaging must be unaltered. The equipment may not be registered with its manufacture.  Software CDs must be sealed. The unit must have less than thirty minutes of talk time.

• The customer’s invoice or order number must be included in the package along with an explanation for the return.

A 20% restocking fee will be charged for every return.

At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service and any applicable fees for canceling product registration. These charges will be charged to the customer's credit card without need for further approval from the customer. We will charge you for replacement of damaged, altered, missing, written-on, or taped-on contents or cartons. We reserve the right to refuse any returns.

Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.

Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. 

SimonCells.com does not refund shipping charges. 

If a package is refused, not signed for, or sent to the wrong address because of a customer error the customer will be charged for the refusal, to reship the item, or to redirect the package. If the item can not be redelivered or the customer can not be contacted SimonCells.com will issue store credit to the customer minus the shipping costs and a 20% restocking fee once the package has been retrieved.